Terms of Service
HomeShield Alliance™ Terms of Service & Legal Disclaimer
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A CONFIDENTIAL AND BINDING ARBITRATION PROVISION, A CLASS-ACTION WAIVER, A RELEASE OF LIABILITY, AND LIMITATIONS ON OUR LIABILITY (SEE SECTIONS 3, 7, AND 15). BY CHECKING “I AGREE,” CREATING AN ACCOUNT, MAKING A PURCHASE, OR USING THE SERVICES, YOU AGREE TO THESE TERMS.
Effective Date: November 6, 2025 Last Updated: July 24, 2026
These Terms of Service and Legal Disclaimer (“Terms”) form a legally binding agreement between you (“User,” “you,” or “your”) and HomeShield Alliance, LLC, a Texas limited liability company (“Company,” “we,” “us,” or “our”) governing your access to and use of our website, training programs, videos, downloadable materials, children’s content, and related services (“Services”).
1. Eligibility & Acceptance of These Terms
You must be at least 18 years old (or the age of majority where you live) and able to form a legally binding contract to create an account, make a purchase, or otherwise use the Services.
The Services are intended for purchase and use by adults. Children may access our children’s content only under the direct supervision of a parent or legal guardian who accepts these Terms on the child’s behalf and assumes responsibility for the child’s use.
You accept these Terms by checking the “I agree” box, creating an account, completing a purchase, or using any part of the Services. If you do not agree, do not access or use the Services.
2. Educational Purpose Only — No Professional Advice
All content is for educational and informational purposes only and does not constitute legal, medical, emergency response, law enforcement, security, or other professional advice. No professional-client relationship is created by your use of the Services.
You should consult qualified professionals in your jurisdiction before making decisions related to safety, legal matters, or medical situations.
Any techniques described in the Services — including self-defense, physical, home-fortification, fire-response, and first-aid or medical techniques — are not a substitute for hands-on, in-person instruction or professional certification, and should not be attempted without appropriate training and supervision.
3. Assumption of Risk & Release
You acknowledge that content may involve safety techniques and emergency scenarios that carry inherent risk, including the risk of property damage, serious bodily injury, or death.
By using the Services, you agree that:
You assume full responsibility for your actions and decisions, and for any consequences of applying or attempting to apply the content;
You will not attempt techniques without proper training, guidance, and physical ability, and you will consult a physician before attempting any physically demanding technique; and
Real-world conditions may differ from those presented.
To the fullest extent permitted by law, you release, waive, and discharge the Company and its owners, officers, employees, experts, instructors, and contributors from any and all claims, demands, or causes of action for injury, loss, or damage arising out of or related to your use of the Services or your application or attempted application of the content.
4. No Guarantees & Disclaimer of Warranties
Services are provided “as is” and “as available.” We make no guarantees regarding accuracy, effectiveness, or outcomes, and do not warrant that the Services will prevent, mitigate, or resolve any emergency, threat, or harm.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
5. Jurisdictional Variability
Laws and procedures vary by location, including laws governing self-defense, use of force, weapons, trespass, and recording. You are solely responsible for compliance with applicable laws in your jurisdiction.
6. Emergency Disclaimer
This content is not a substitute for emergency services.
IN ANY EMERGENCY, CALL 911 (OR YOUR LOCAL EMERGENCY NUMBER) IMMEDIATELY.
7. Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of (or inability to use) the Services, even if we have been advised of the possibility of such damages.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow certain limitations or exclusions, so some of the above may not apply to you.
8. Indemnification
You agree to defend, indemnify, and hold harmless the Company and its owners, officers, employees, experts, instructors, and contributors from any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your violation of these Terms or any applicable law, or your application or attempted application of the content.
9. Intellectual Property
All content, including videos, text, graphics, checklists, the Guardian Gabby character, and associated trademarks, is owned by the Company or its licensors and may not be reproduced, distributed, publicly performed, resold, or used to create derivative works without our prior written permission.
We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and view the content you have purchased for your own personal, non-commercial use, subject to these Terms.
10. Access & Termination
We reserve the right to suspend or terminate access at our discretion, including for any violation of these Terms. Upon termination, your license to access the content ends. Sections that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, and dispute resolution) will survive.
11. Payments, Subscriptions & Refunds
All purchases are subject to our pricing and applicable taxes as displayed at checkout, and to our Refund Policy, available at https://homeshieldalliance.com/refund-policy.
Our course is sold as a one-time purchase, which grants access to the purchased content in accordance with these Terms. After purchase, you may also choose an optional annual subscription that provides ongoing access to course updates, new content, and the HomeShield Alliance community. For the annual subscription, we disclose the renewal frequency (annual) and the amount before you subscribe; the subscription automatically renews each year until you cancel; you may cancel at any time by emailing [email protected]; and your consent to recurring charges is obtained at sign-up, consistent with applicable automatic-renewal laws.
Because course content is delivered digitally and access may begin immediately, refunds are governed by our Refund Policy, available at https://homeshieldalliance.com/refund-policy.
12. Third-Party Services
We are not responsible for third-party platforms, payment processors, links, or content, and your use of them is governed by their terms and policies.
13. Privacy & Children’s Privacy
Use of Services is governed by our Privacy Policy, available at https://homeshieldalliance.com/privacy-policy, which describes the information we collect, how we use and share it, your privacy choices (including how to opt out of targeted advertising), and the rights available to residents of certain U.S. states.
Our Services are intended for purchase and use by adults aged 18 and older. Our children’s content is intended for children ages 3–7 for use only under the direct supervision of a parent or legal guardian who accepts these Terms on the child’s behalf. We do not knowingly collect personal information from children; purchases and accounts are made by adults, and our children’s content is delivered through the purchasing adult’s account. We handle any children’s information consistent with the Children’s Online Privacy Protection Act (COPPA) and applicable state law.
If you believe a child has provided us personal information, please contact us at [email protected] and we will take appropriate steps to delete it. Parents may review or request deletion of a child’s personal information as described in our Privacy Policy.
14. Endorsements, Testimonials & Affiliate Disclosures
Our expert contributors present their own views and experience. Their appearance in the Services does not imply endorsement, sponsorship, or approval by any agency, department, or employer with which they are or were affiliated.
Any testimonials or results described reflect individual experiences and are not guarantees of any particular outcome.
We may receive sponsorship or earn commissions through affiliate links. We disclose material connections consistent with applicable Federal Trade Commission (FTC) guidance.
For information about the cookies, analytics, and advertising technologies we use and your related choices, see our Privacy Policy.
15. Dispute Resolution; Arbitration; Class-Action Waiver
Informal resolution first: before filing any claim, you agree to contact us and attempt to resolve the dispute informally for at least 30 days.
Disputes not resolved informally shall first be resolved through mediation. If unresolved, they will proceed to confidential and binding arbitration in Montgomery County, Texas, administered by the American Arbitration Association under its applicable consumer rules. The Federal Arbitration Act governs the interpretation and enforcement of this provision.
The parties shall keep the arbitration confidential, including its existence, the proceedings, all filings and evidence exchanged, and the award, except as reasonably necessary to confirm, challenge, or enforce the award, or as otherwise required by law.
YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. YOU AND THE COMPANY WAIVE ANY RIGHT TO A JURY TRIAL.
Exceptions: either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for intellectual-property or unauthorized-use claims. You may opt out of arbitration by sending written notice to [email protected] within 30 days of first accepting these Terms.
Any claim must be brought within one (1) year after it arises, to the extent permitted by law.
16. Governing Law & Venue
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. For any matter not subject to arbitration, the exclusive venue is the state and federal courts located in Montgomery County, Texas.
17. Modifications
We may update these Terms at any time. When we do, we will revise the “Last Updated” date above and, for material changes, provide reasonable notice by email or by posting a notice on the website. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
18. General Provisions
Severability. If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Entire Agreement. These Terms, together with the Refund Policy and Privacy Policy, are the entire agreement between you and the Company regarding the Services and supersede any prior agreements.
No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Force Majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.
Notices. We may provide notices to you by email or by posting on the website.
19. Contact
HomeShield Alliance, LLC
3431 Rayford Rd, Ste. 200, #331, Spring, TX 77386
20. Acknowledgment
By using the Services, you agree to these Terms.