Refund Policy

HomeShield Alliance™ Refund Policy

Effective Date: November 6, 2025        Last Updated: July 24, 2026

This Refund Policy (“Policy”) applies to purchases of digital training products and related Services offered by HomeShield Alliance, LLC, a Texas limited liability company (“HomeShield Alliance,” “Company,” “we,” “us,” or “our”). It covers both the one-time purchase of our course and the optional annual subscription upgrade described in Section 4. This Policy is incorporated into and subject to our Terms of Service, available at https://homeshieldalliance.com/terms-of-service. Capitalized terms not defined here have the meaning given in the Terms of Service, and the governing law, venue, and dispute-resolution provisions of the Terms of Service apply to any dispute arising under this Policy.

1. All Sales Policy

All purchases of HomeShield Alliance™ digital training products are final, except as expressly provided in this Policy.

Nothing in this Policy limits or waives any right you may have under applicable consumer-protection law that cannot be limited or waived. Some jurisdictions do not allow certain limitations, so some of the provisions below may not apply to you.

2. Limited Refund Window

You may request a refund within fourteen (14) days of your original course purchase date. To be eligible for a refund, all of the following must be true:

  • Your request is submitted within the stated timeframe;

  • You provide proof of purchase; and

  • You have not viewed, accessed, or completed fifty percent (50%) or more of the purchased course content, which constitutes a substantial portion of the course.

Because course access begins immediately and the content can be viewed in full within a short period, the 50% viewing threshold applies in addition to the time-based window above. If our records show that 50% or more of the course has been viewed or accessed, the purchase is no longer eligible for a refund, even if the request is made within the refund window. Viewing and completion are measured by our platform records, which are determinative.

3. Non-Refundable Circumstances

Refunds will not be issued for:

  • Having viewed or accessed 50% or more of the course content;

  • Failure to achieve desired results;

  • Lack of usage or participation;

  • Change of mind after the refund window has expired;

  • Failure to understand the nature of the product prior to purchase; or

  • Technical issues outside of our control (including device, browser, or internet limitations).

4. Annual Subscription Upgrade

The course is sold as a one-time purchase. After purchase, every customer is offered an optional upgrade to an annual subscription, which provides ongoing access to course updates, new content, and the HomeShield Alliance community.

If you elect the annual subscription, the renewal frequency (annual) and the amount are disclosed before you subscribe, your subscription automatically renews each year until you cancel, and you may cancel at any time by emailing [email protected]. Cancellation stops future renewal charges.

Annual subscription charges are not refundable for a term that has already begun. When you cancel, your subscription remains active through the end of the then-current annual term and will not renew thereafter. Canceling the annual subscription does not affect your access to the one-time course content you purchased.

The 14-day refund window and 50% viewing threshold in Section 2 apply to the initial one-time course purchase only. Annual subscription renewal charges are governed by this Section and by applicable automatic-renewal laws.

5. How Approved Refunds Are Issued

Approved refunds are issued to your original payment method within fourteen (14) business days of approval. The time it takes for the refunded amount to appear on your statement depends on your payment provider and is outside our control.

6. Access Termination Upon Refund

If a refund is granted:

  • Your access to all course materials will be immediately revoked; and

  • Continued access, use, or distribution of the content after a refund is strictly prohibited.

7. Chargebacks and Payment Disputes

By purchasing, you agree to contact HomeShield Alliance™ to attempt to resolve any issue before initiating a chargeback or payment dispute. Improper or fraudulent chargebacks may result in:

  • Immediate termination of access to all Services;

  • Restriction from future purchases; and

  • Submission of relevant documentation to your payment provider.

8. How to Request a Refund

All refund requests must be submitted to [email protected] and must include:

  • Full name;

  • Email address used for purchase;

  • Proof of purchase; and

  • Reason for the request.

9. Policy Modifications

HomeShield Alliance™ reserves the right to modify this Policy at any time. When we do, we will revise the “Last Updated” date above. Updates apply to purchases made after the revised effective date.

10. Acknowledgment

By purchasing HomeShield Alliance™ products, you acknowledge that you have read, understood, and agree to this Refund Policy and to our Terms of Service.

11. Contact

HomeShield Alliance, LLC

[email protected]

3431 Rayford Rd, Ste. 200, #331, Spring, TX 77386